DiabeticDrop.com | Grandstand Medical Supply LLC
Last Updated: March 21, 2026
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This Privacy Policy (“Policy”) describes how Grandstand Medical Supply LLC, doing business as DiabeticDrop (“we,” “us,” or “our”), collects, uses, stores, and discloses information when you visit our website at diabeticdrop.com (“Site”), use our services, submit forms, communicate with us by phone, text, or email, or otherwise interact with our business. By using this Site or our services, you agree to the terms of this Policy.
INFORMATION WE COLLECT
Personal Information You Provide
When you request a quote, sell diabetic supplies to us, or otherwise interact with our business, we may collect the following information:
- Full name
- Email address
- Phone number
- Mailing address or shipping address
- Details about the diabetic supplies you wish to sell, including product type, brand, quantity, expiration dates, and condition
- Preferred payment method (PayPal, Venmo, Zelle, CashApp, check)
- Any additional information you provide through forms, phone calls, text messages, or email correspondence
Information We Collect Automatically
When you visit our Site, we may automatically collect:
- Device information (browser type, operating system, device identifiers)
- IP address and approximate location
- Pages viewed, access times, and browsing behavior
- Referring website or source
- Cookies and similar tracking technologies
Information from Other Sources
We may receive information about you from third-party sources, including social media platforms, advertising networks, and analytics providers, which we may combine with information we collect directly.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process your diabetic supply quote requests and transactions
- Communicate with you about your quotes, shipments, and payments
- Send you transactional text messages and emails regarding your orders, shipping confirmations, payment notifications, and related updates
- Send you promotional and marketing communications (with your consent), including special offers, pricing updates, and service announcements
- Improve our Site, services, and customer experience
- Comply with legal obligations and protect our rights
- Prevent fraud and ensure the security of our business
SMS/TEXT MESSAGING POLICY
By providing your phone number through our quote form, during a transaction, or through any other communication channel, and by providing your consent, you agree to receive text messages from Grandstand Medical Supply LLC (DiabeticDrop) at the phone number you provided.
Types of Messages You May Receive:
- Transactional messages: Quote confirmations, shipping updates, payment notifications, and other communications directly related to your diabetic supply transactions with us
- Marketing messages (with your separate consent): Promotional offers, pricing updates, new service announcements, and other marketing communications
Message Frequency: Message frequency varies based on your interactions with us. Transactional messages are sent as needed based on your activity. Marketing messages will not exceed 10 per month.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you re-subscribe. Opting out of marketing messages will not affect transactional messages related to active orders.
Help: For assistance, reply HELP to any message or contact us at support@diabeticdrop.com or 866-390-1333.
Consent: Your consent to receive text messages is not a condition of purchasing any goods or services. You may choose to transact with us without providing consent to text messaging.
Supported Carriers: Major U.S. carriers are supported, including AT&T, Verizon, T-Mobile, Sprint, and others.
PRESCRIPTION LABEL HANDLING AND PERSONAL HEALTH INFORMATION
When you sell diabetic supplies to DiabeticDrop, your product packaging may contain prescription labels with personal information including your name, address, prescriber information, and other identifiers.
We take your privacy seriously and follow these procedures:
- All prescription labels are professionally removed from product packaging upon receipt
- Removed labels are immediately shredded and destroyed
- We do not store, record, or use any personal health information from prescription labels
- We do not share prescription label information with any third party
- Our staff is trained on proper handling and destruction of personal health information
We never use prescription information to contact you, market to you, or for any purpose other than secure destruction.
DATA SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with:
- Service providers who perform functions on our behalf, such as payment processing, shipping, email delivery, and text messaging services. These providers are contractually obligated to protect your information and may only use it to provide services to us.
- Law enforcement or government agencies when required by law, subpoena, court order, or when necessary to protect our legal rights or the safety of others.
- A successor entity in the event of a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred as part of the transaction.
We may share non-personally identifiable, aggregated information (such as website traffic statistics) with third parties for analytics and advertising purposes.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and settings
- Analyze Site traffic and usage patterns
- Deliver targeted advertising
- Improve Site performance and user experience
You can control cookies through your browser settings. Disabling cookies may affect your experience on our Site.
We may use third-party advertising platforms including Google, Facebook, and others for retargeting and behavioral advertising. You can opt out of targeted advertising through:
- Google: https://www.google.com/settings/ads/anonymous
- Facebook: https://www.facebook.com/settings/?tab=ads
- Digital Advertising Alliance: http://optout.aboutads.info/
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, theft, misuse, alteration, and destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
CHILDREN’S PRIVACY
Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@diabeticdrop.com and we will promptly delete it.
YOUR RIGHTS AND CHOICES
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing emails by clicking the “unsubscribe” link in any marketing email
- Opt out of text messages by replying STOP to any message
- Opt out of targeted advertising through the links provided above
To exercise these rights, contact us at support@diabeticdrop.com or call 866-390-1333.
CALIFORNIA RESIDENTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at support@diabeticdrop.com.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy on this page and update the “Last Updated” date. Your continued use of our Site or services after any changes constitutes your acceptance of the updated Policy.
CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us:
Grandstand Medical Supply LLC (DiabeticDrop)
1200 N Ashland Ave STE #500
Chicago, IL 60622
Email: support@diabeticdrop.com
Phone: 866-390-1333